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Office context + Live Assist

What your office knows
should be easy to find.

Bring reviewed office guidance and relevant public resources into the conversation while your team works.

WeGov Live Assist showing office guidance alongside a fictional intake note
OFFICE CONTEXT IN LIVE ASSIST Product view · fictional sample

Context for the moment

One question can draw on more than one source.

As staff write an intake note, Live Assist can search for related public programs and official sources. Office context can surface approved guidance, positions, and correspondence the staff member is authorized to see.

PUBLIC RESOURCES

Find useful starting points.

Surface related programs, agency details, and links to sources as the conversation takes shape.

OFFICE KNOWLEDGE

Bring the team’s work forward.

Find approved office guidance and positions with their sources and review information.

AUTHORIZED CORRESPONDENCE

See the relevant history.

Find permitted case or person correspondence and open the original message. Staff can also choose specific case attachments as context.

Public and office context depend on connected services, office configuration, and staff permissions. Staff should verify details and review linked sources.

Office knowledge and positions

Built to be reviewed, not just collected.

Staff can draft guidance, attach sources, and maintain reviewed versions with review dates. Office positions have their own approval process; tracking a bill alone does not establish a position.

Explore legislative work
WeGov office knowledge showing a fictional approved guidance note
OFFICE KNOWLEDGE Product view · fictional sample

Your team stays in the loop.

Office context follows office and restricted-record access rules. Intake note text is sent to the public-resource search service when Live Assist is used. Ask us about the configuration available for your office.

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